KIWASCO
Pay your Kisumu Water and Sanitation Company (KIWASCO) water bill through DTB without relying on a single payment channel. Use USSD *382#, the DTB m24/7 app or visit any DTB branch with your KIWASCO account/invoice reference and payment amount.
Overview
DTB KIWASCO payment service gives customers a convenient way to settle Kisumu Water and Sanitation Company water bills directly from a DTB account or at a DTB branch.
If you are a DTB customer, pay from your bank account through USSD *382# or the DTB m24/7 app. If you prefer in-person support or need the available cash-payment option, visit a DTB branch with your KIWASCO bill/reference details and the amount you want to pay.
Before authorising the payment, confirm that the KIWASCO account or invoice reference and amount are correct so the payment can be allocated to the intended water account. Keep the DTB transaction confirmation or branch receipt as proof of payment.
KIWASCO also provides its own self-service channels for checking bills and balances. If you do not know the amount due, confirm your current KIWASCO balance before making the payment.
What You Need to Open an Account
The requirements are as follows:
Your KIWASCO bill or invoice details, including the correct KIWASCO account/invoice reference and payment amount. DTB's live page currently says “invoice/meter number”, while KIWASCO's official guidance says to use the account number/invoice number for payments; confirm the accepted reference field before updating the live instructions.
How to Pay
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1. USSD - *382#
Dial *382#.
Select Pay Bill.
Select KIWASCO.
Enter the KIWASCO account/invoice reference accepted by the DTB payment channel.
Select the currency and enter the amount.
Select the DTB account to make the payment from.
Confirm the payment details.
Enter your PIN to authorise the payment.
Keep the transaction confirmation for your records.
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2. DTB M24/7 App
Log in to the DTB m24/7 app.
Tap Pay a Bill.
Select KIWASCO.
Enter the KIWASCO account/invoice reference accepted by the DTB payment channel.
Select the currency and enter the amount.
Select the DTB account to make the payment from.
Confirm the payment details.
Enter your PIN or use the available biometric authentication to authorise the payment.
Keep the transaction confirmation for your records.
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3. DTB Branch
Visit any DTB branch and request a KIWASCO payment.
Provide the KIWASCO invoice / account reference.
Provide your DTB account number if paying from an account.
If applicable, present cash for the payment.
The teller will process the transaction and issue a receipt.
Keep the receipt as proof of payment.
Benefits
Discover the advantages of banking with KIWASCO
Pay your KIWASCO bill directly from an eligible DTB bank account through USSD or the m24/7 app.
Choose from three payment routes: USSD *382#, the DTB m24/7 app or a DTB branch.
Use a branch payment option when you need in-person support or the applicable cash-payment route.
Keep a digital transaction confirmation or branch receipt as proof of payment.
Avoid unnecessary movement of money to another payment wallet when the funds are already in your DTB account.
Charges & Fees
Payments through DTB mobile banking / USSD: KES 30, excluding applicable excise duty.
Payments at DTB branches: KES 50, excluding applicable excise duty.
All charges are subject to applicable taxes and the latest DTB tariff.
The DTB payment charge is separate from the KIWASCO water bill amount you are paying.
FAQs
You can pay through USSD *382#, the DTB m24/7 app or any DTB branch. Select KIWASCO, enter the required KIWASCO account/invoice reference and payment amount, confirm the details and authorise the transaction. Keep the confirmation or branch receipt.
Yes. DTB customers can pay directly from an eligible account through USSD *382# or the DTB m24/7 app. Select the DTB account to debit during the payment process.
Yes. DTB provides bank-based alternatives through USSD *382#, the m24/7 app and DTB branches. If you already have funds in your DTB account, you can pay directly from the bank rather than moving the money to a mobile-money wallet first.
The current DTB branch instructions include a cash-payment step where an account number is not applicable. Visit a DTB branch with the KIWASCO invoice/reference details, present the payment amount and keep the teller receipt.
The live branch instructions say to provide a DTB account number if applicable and otherwise proceed to the cash-payment step. This indicates an available branch cash route. Confirm any current identification or cash-handling requirements with DTB before making a large payment.
DTB's live page currently says invoice/meter number, while KIWASCO's official payment guidance tells customers to use the account number/invoice number as the payment reference. Because these instructions differ, use the reference shown on your current KIWASCO invoice and confirm with DTB or KIWASCO if you are unsure before paying.
Do not assume they are the same. KIWASCO's official customer guidance emphasizes using the account number or invoice number as the payment reference. If your physical meter number differs from the account reference on your bill, use the payment reference confirmed by KIWASCO or DTB rather than guessing.
KIWASCO states that customers can query their bill by sending 'BILL' or 'BAL' followed by the account number to 40222, or by using KIWASCO's self-service USSD code *483*86#. Confirm the current balance before paying if you are unsure of the amount due.
KIWASCO says missing bills can occur when the account is still registered under a landlord's or former tenant's contact details. You can query the balance using the KIWASCO self-service channels and contact KIWASCO to update the account/contact details if necessary.
DTB currently publishes KES 30 excluding excise duty for payments through mobile banking/USSD and KES 50 excluding excise duty for payments at DTB branches. These charges are separate from the water bill amount.
Dial *382#, select Pay Bill, choose KIWASCO, enter the accepted KIWASCO account/invoice reference and amount, select the DTB account to debit, confirm the details and enter your PIN.
Log in to m24/7, select Pay a Bill, choose KIWASCO, enter the accepted account/invoice reference and amount, select the DTB account to debit, verify the details and authorise using your PIN or available biometric authentication.
DTB's live KIWASCO page does not publish a guaranteed posting time. Keep your transaction confirmation or branch receipt. If the payment does not reflect after a reasonable processing period, check that the reference was correct and contact DTB and KIWASCO with the payment details for tracing.
First verify that the payment was successfully debited and that you used the correct KIWASCO account/invoice reference. Keep the DTB transaction reference or branch receipt. If the KIWASCO account still does not update, contact KIWASCO customer care and DTB for payment tracing rather than immediately paying the same bill again.
A wrong reference can cause the payment to be allocated incorrectly or delay reconciliation. Keep your DTB proof of payment and contact KIWASCO promptly with the transaction details and the correct account information. KIWASCO's official payment guidance specifically warns customers to use the correct account/invoice reference.
The payment is allocated using the KIWASCO account/invoice reference entered. You can make a payment from your DTB account if the channel permits it, but verify the recipient's KIWASCO reference and amount carefully before authorising the transaction.
Yes, where the business has the relevant KIWASCO bill/reference and a supported DTB payment channel. Businesses can use DTB's account-based digital payment options or the branch process, subject to the business account mandate and transaction authorisation controls.
DTB's page asks the customer to enter an amount but does not state whether KIWASCO allows partial payment in all circumstances. If you intend to pay less than the full amount due, confirm how KIWASCO will treat the remaining balance and any disconnection/reconnection implications before paying.
Payment through DTB settles the bill using the payment reference, but reconnection is controlled by KIWASCO. KIWASCO's customer guidance says reconnection can be delayed by wrong references, uncleared balances or applicable surcharges. After clearing the required amount, contact KIWASCO if reconnection does not occur within its service timelines.
For USSD or app payments, keep the DTB transaction confirmation/reference. For branch payments, keep the teller receipt. These details are important if the KIWASCO account needs payment tracing or correction.
Use the payment channel that is most convenient and cost-effective for you. DTB can be useful when your money is already in a DTB account, when you prefer bank-based USSD/app payment or when you need branch support. KIWASCO also publishes its own approved payment channels. Whichever route you use, enter the correct KIWASCO account/invoice reference and keep proof of payment.
