Essential / Strictly Necessary

Essential for the website's core functionalities, such as secure login and session management. Enable core services like authentication, fraud prevention, and security.

How we use Necessary Cookies:

1. Store and identify users' unique session IDs for the purpose of managing sessions on the website.

Legitimate interest

Analytical Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, Cookies that track page views and user interactions.

How we use Analytical Cookies:

1. Distinguish users and register anonymous statistical data.

2. Calculate visitor, session, and campaign data.

3. Monitor site usage and performance.

Legitimate interest

Performance Cookies

Used to analyze key performance metrics and improve user experience.

How we use Performance Cookies:

1. Load balancing and session stickiness.

2. Optimize the visitor experience on the website.

Legitimate interest

Advertisement & Retargeting Cookies

Provide relevant advertisements and marketing campaigns to users. Cookies used by the Bank / its agents to track user behavior and deliver targeted ads.

How we use Advertisement Cookies:

1. Determine if the user's browser supports cookies.

2. Differentiate between devices and browsers.

3. Synchronize data with advertising networks and measure performance

4. Track views of embedded videos and store video preferences.

5. Manage banner advertisement displays.

6. Prevent fraud and assist in fraud detection.

Consent Required

Third-Party Cookies

We may use trusted third-party service providers for analytics, advertising, or customer experience enhancements. These providers may set their own cookies and collect data under their own privacy policies.

We do not share your personal data with third parties for marketing purposes without your explicit consent.

For more information, please refer to the third parties' respective privacy and cookie policies.

Consent Required

Customer Engagement Cookies

We may use these cookies to help us interact with our users directly and improve support.

How we use Customer Engagement Cookies:

We use these to power features like live chat, chatbots, or feedback tools. They also let us see when you’ve engaged with forms, help articles, or customer support so we can respond better and faster.

Personalization Cookies

We may use these cookies to make your browsing more tailored to you.

How we use Personalization Cookies:

These cookies are used to remember your preferences (like language or layout) and suggest content or offers based on your activity and  A/B testing

diamond_trust_bank_kenya_cookie

Essential / Strictly Necessary

7 days

Used to store the user's cookie consent preferences.

First-party

XSRF-TOKEN

Essential / Strictly Necessary

2 hours

Used to secure both the user and our website against cross-site request forgery attacks.

First-party

diamond_trust_bank_kenya_session

Essential / Strictly Necessary

2 hours

Used to identify the user's browsing session.

First-party

customer_engagement_cookie

Customer Engagement

2 hours

Used to identify users preferences regarding engagement site forms and APIs

First-party

advertisement_cookie

Advertisement & Retargeting

2 hours

Used to identify users preferences regarding advertisements.

First-party

_ga

Analytics

2 years

Main cookie used by Google Analytics, enables a service to distinguish one visitor from another.

Third-party

_gid

Analytics

1 day

Used by Google Analytics to identify the user.

Third-Party

_gat

Analytics

1 minute

Used by Google Analytics to throttle the request rate

Third-party

third_party

Third-Party

2 hours

Used to identify users preferences regarding sharing of information on third party sites

Third-party