Introduction
This Cookie Notice explains how DTB uses cookies and similar technologies when you visit our websites, online banking platforms, and mobile applications (collectively, the "Services"). We are committed to protecting your personal data and ensuring transparency about how and why we use cookies.
This notice should be read alongside our Privacy Policy.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They store certain pieces of information, such as your preferences or login status, which help improve your user experience and allow us to analyze usage of our services.
We use cookies for the following purposes:
To ensure site security and functionality
To provide secure login and session management
To analyze website and app usage for performance and optimization
To remember your preferences and settings
To deliver relevant advertising (if applicable) and content personalization
Types of Cookies We Use
Type of Cookie | Purpose | Legal Basis |
|---|---|---|
Strictly Necessary | Essential for the website's core functionalities, such as secure login and session management. These cookies are mandatory as they enable core services like authentication, fraud prevention, and security. How we use Necessary Cookies:
| Legitimate interest |
Analytical Cookies | Help us understand how visitors interact with our website by collecting and reporting information anonymously. For example, Cookies that track page views and user interactions. How we use Analytical Cookies:
| Legitimate interest |
Performance Cookies | Used to analyze key performance metrics and improve user experience. How we use Performance Cookies:
| Legitimate interest |
Advertisement & Retargeting Cookies | Provide relevant advertisements and marketing campaigns to users. Cookies used by the Bank / its agents to track user behavior and deliver targeted ads. How we use Advertisement Cookies:
| Consent Required |
Third-Party Cookies | We may use trusted third-party service providers for analytics, advertising, or customer experience enhancements. These providers may set their own cookies and collect data under their own privacy policies. We do not share your personal data with third parties for marketing purposes without your explicit consent. For more information, please refer to the third party’s respective privacy and cookie policies. | Consent Required |
Customer Engagement Cookies | We may use these cookies to help us interact with our users directly and improve support. How we use Customer Engagement Cookies: We use these to power features like live chat, chatbots, or feedback tools. They also let us see when you’ve engaged with forms, help articles, or customer support so we can respond better and faster. | Consent Required |
Personalization Cookies | We may use these cookies to make your browsing more tailored to you. How we use Personalization Cookies: These cookies are used to remember your preferences (like language or layout) and suggest content or offers based on your activity and A/B testing | Consent Required |
For transparency, a break down of the cookies used on this site:
Name | Category | Duration | Purpose | Provider (first or third-party) |
|---|---|---|---|---|
diamond_trust_bank_kenya_cookie | Essential / Strictly Necessary | 7 days | Used to store the user's cookie consent preferences. | First-party |
XSRF-TOKEN | Essential / Strictly Necessary | 2 hours | Used to secure both the user and our website against cross-site request forgery attacks. | First-party |
diamond_trust_bank_kenya_session | Essential / Strictly Necessary | 2 hours | Used to identify the user's browsing session. | First-party |
_ga | Analytics | 2 years | Main cookie used by Google Analytics, enables a service to distinguish one visitor from another. | Third-party |
_gid | Analytics | 1 day | Used by Google Analytics to identify the user. | Third-Party |
_gat | Analytics | 1 minute | Used by Google Analytics to throttle the request rate | Third-party |
third_party | Third-Party | 2 hours | Used to identify users preferences regarding sharing of information on third party sites | Third-party |
Cookie Retention
Cookies may persist on your device for different periods:
Session Cookies: Temporary cookies that are deleted once you close your browser.
Stored Cookies: Remain on your device for up to as per the retention period defined (see the transparency breakdown for storage periods) or until manually deleted.
Consent and Cookie Control
We respect your privacy choices. When you first visit our website, we present a cookie banner to request your consent for non-essential cookies. You can:
Accept all cookies
Reject all non-essential cookies
Customize your cookie preferences
You can change your preferences at any time via our [Cookie Settings Panel].
Essential or strictly necessary cookies are mandatory.
We record and store cookies consent in compliance with relevant regulations.
You can manage or disable cookies at any time through your internet browser settings. However, disabling cookies may impact your experience on our website. If you revisit our site after disabling cookies, you will be prompted again for consent.
For more detailed information about managing cookies, please refer to your browser's help documentation.
Managing Cookies in Your Browser
Most browsers allow you to:
View which cookies are set
Delete cookies
Block all non-essential cookies or some cookies
Updates to This Cookie Notice
We may update this Cookie Notice from time to time. We encourage you to review this notice periodically to stay informed about how we use cookies.
Privacy Policy
For further information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: [email protected]
Phone:0719031888/0732121888
Address: DTB Centre, Mombasa Road
Karibu DTB,
How can we help you today?
DTB and Serena Hotel Partnership
The Offer
Food & Beverage
Get 10% off food and non-alcoholic beverages at participating restaurants and outlets.
Accommodation
Get 15% off room booking rates.
Subject to availability at time of booking.
Validity:
Offer valid until 31 December 2026. The offer may be extended, changed, or withdrawn without prior notice.
More information:
Visit the link to view terms & conditions.
Goodlife Pharmacy
The Offer
Upto 10% discount at Goodlife Pharmacy
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Virdi Pharmacy
The Offer
Upto 10% discount at Virdi Pharmacy
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Pizza Inn
The Offer
15% discount on the total bill at Pizza Inn
Validity:
The Campaign will run up to 15/02/2027
More information:
Visit the link to view terms & conditions.
Creamy Inn
The Offer
15% discount on the total bill at Pizza Inn
Validity:
The Campaign will run up to 15/02/2027
More information:
Visit the link to view terms & conditions.
Galitos
The Offer
15% discount on the total bill at Pizza Inn
Validity:
The Campaign will run up to 15/02/2027
More information:
Visit the link to view terms & conditions.
Chicken Inn
The Offer
15% discount on the total bill at Pizza Inn
Validity:
The Campaign will run up to 15/02/2027
More information:
Visit the link to view terms & conditions.
Grill Shack
The Offer
15% discount on the total bill at Grill Shack
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Anisuma
The Offer
7.5% discount on all SONY products at Anisuma Traders
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Opalnet
The Offer
Upto 10% discount on all products at Opalnet
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Victoria Homestore
The Offer
5% discount on all products at Victoria Home Store
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
City Walk
The Offer
5% discount on the total bill at City Walk
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Sensation
The Offer
10% discount on the retail price at Sensation
Validity:
The Campaign will run up to 11th February 2027
More information:
Visit the link to view terms & conditions.
Salute iWorld
The Offer
Upto 7% discount on accessories and devices at Salute iWorld
Validity:
The Campaign will run up to 31/01/2027
More information:
Visit the link to view terms & conditions.
Samsonite
The Offer
10% discount on the retail price at Samsonite
Validity:
The Campaign will run up to 11th February 2027
More information:
Visit the link to view terms & conditions.