Mobile Banking
Transact conveniently via mobile banking on both USSD (*382#) and the DTB m24/7 mobile app available on both the Apple Store and Google Play Store.
Account Overview
Transact conveniently via mobile banking on both USSD (*382#) and the DTB m24/7 mobile app available on both the Apple Store and Google Play Store.
Account Benefits
Discover the advantages of banking with Mobile Banking:
Transact on-the-go from the comfort of your location day and night
Real-time notifications for debit and credit transactions
Facial, fingerprint and PIN transaction authentication is available on the DTB app
Account Features
Access a comprehensive suite of banking services and tools:
Balance enquiry - free
Air time top-up - free
Internal funds transfer - Kshs. 30
Bill payment - Kshs. 30
Mini-statement request - free
Debit / credit alerts - Kshs. 200 per month
Bank to M-Pesa - As per rates below
Pesalink- As per rates below
Cheque status - free
Forex viewing - free
Registration requirement - customers who wish to sign up for mobile banking must be DTB account holders
Rates
Bank Account to Mobile Money Wallet Charges Effective March 2025.
Transaction Bands by Amount (KES) | Fee (KES) |
|---|---|
From 0 to 100 | Free |
From 101 to 5,00 | 11 |
From 501 to 1,000 | 15 |
From 1,001 to 1,500 | 18 |
From 1,501 to 2,500 | 25 |
From 2,501 to 3,500 | 35 |
From 3,501 to 5,000 | 47 |
From 5,001 to 7,500 | 57 |
From 7,501 to 20,000 | 67 |
From 20,001 to 250,000 | 70 |
Deposits from any DTB Paybill into DTB accounts will be subject to mobile network operator charges.
Pesalink Charges:
Transaction Bands by Amount (KES) | Fee (KES) |
|---|---|
From 0 to 500 | Free |
From 501 to 5,000 | 70 |
From 5,001 to 10,000 | 85 |
From 10,001 to 100,000 | 110 |
From 100,001 to 999,999 | 130 |
Note: * All charges are subject to applicable tax
FAQs
- To register for mobile banking services, select the service during account opening or simply visit any of our branches for a new application.
- Mobile banking setup is free of charge.
- You are required to be an account holder with a valid mobile number.
- You can access the service through DTB mobile app – download from the App Store/Play Store or dial the USSD *382#.
DTB mobile app:
- Visit any DTB branch for application.
- You will receive a 4-digit OTP once you have been set up.
- Dial *382# to change the OTP to your preferred 6-digit PIN.
- Download the DTB app from the App Store/Play Store.
- Login with the 6-digit PIN you have just set.
- You will be prompted to set your security questions.
- Once set up, you can start transacting on mobile banking using the DTB App.
USSD (*382#):
- Visit any DTB branch for application.
- You will receive a 4-digit OTP once you have been set up.
- Dial *382# to change the OTP to your preferred 6-digit PIN.
- Once done, you can start transacting on mobile banking using the USSD.
If you have forgotten your mobile banking PIN, follow the below steps to reset it yourself. You will need to have set the security questions when you first registered.
- Enter the incorrect PIN 3 times, and a pop-up on self-reset will appear on the 4th attempt.
- Enter your account & ID number.
- Verify the mobile number by entering the 6-digit OTP.
- Proceed to answer the security questions.
- Enter the new mobile banking PIN and confirm.
- Accept T&C then proceed to log in as usual.
- If you have forgotten your security questions or face any challenges in resetting the PIN, please visit the nearest branch with your National ID.
Credit card:
- Dial *382#, select Device Management.
- Enter your PIN, select the device to block (should display the old one).
- Proceed to block and end the USSD session.
- Login to the DTB mobile app afresh.
Please visit any of our branches for SIM card activation.
Mpesa / Airtel money – DTB mobile app:
- Login to your DTB app.
- Under Send Money (middle of the page), select Mpesa/Airtel Money.
- Select or input the mobile number you are sending to.
- Select the preferred account to be debited.
- Enter amount, PIN, confirm the transaction.
- You will receive a confirmation message.
Mpesa / Airtel money – USSD (*382#):
- Dial *382#, select Move money, select Mpesa/Airtel money.
- Enter the mobile number you want to send to.
- Select the preferred account to be debited.
- Enter amount, PIN, confirm the transaction.
- You will receive a confirmation message.
Mpesa:
- Go to "Lipa na Mpesa".
- Select Paybill - Enter 516600 as the business no.
- Enter your 10-digit DTB account number.
- Enter amount, PIN & press OK.
Airtel Money:
- Go to "Airtel Money".
- Select Paybill - Enter 516600 as the business no.
- Enter your branch code followed by your 10-digit DTB account number.
- Enter amount, PIN & press OK.
DTB mobile app:
- Login to your DTB app.
- Click on Pesalink, send to account.
- Select the preferred account to be debited.
- Select the beneficiary bank from the drop-down list.
- Enter the beneficiary account number.
- Enter the purpose of sending.
- Enter amount, PIN & OK.
- You will receive a confirmation message.
USSD (*382#):
- Dial *382#, select Pesalink, send to account.
- Enter the beneficiary account number.
- Select the bank category from the drop-down list.
- Select the bank in the category selected.
- Enter the amount you are sending.
- Enter the purpose of sending.
- Select the preferred account to be debited.
- Confirm details & enter PIN.
- You will receive a confirmation message.
DTB mobile app:
- Login to your DTB app.
- Click on the 3 dots at the bottom of the app, select Fixed Deposit.
- Select account to be debited, enter amount, select tenor of deposit.
- Confirm rollover, confirm details, enter PIN & OK.
- You will receive an SMS confirmation / Push notification with FD reference.
- Certificate available at the branch if required.
DTB mobile app:
- Login to your DTB app.
- Click on the 3 dots at the bottom of the app, select Requests.
- Click on Cheque book request.
- Select account for cheque book request and number of leaves.
- Enter PIN & press OK.
USSD (*382#):
- Dial *382#, select query services.
- Select cheque book ordering.
- Select number of leaves.
- Select account for cheque book request.
- Confirm details, enter PIN & press OK.
Send Money:
- Login to your DTB app.
- Under Send Money (middle of the page), select Western Union, Send Money.
- Accept the T&Cs and follow the prompts.
- Enter country, amount, mode of receipt (cash or bank account), and account to send the funds from.
- Enter the receiver's name as per their ID document, Purpose, and Source of transaction.
- Confirm transaction – Review summary before proceeding.
- MTCN will be generated, and you will receive an SMS from the bank and Western Union.
Receive Money:
- Login to your DTB app.
- Under Send Money (middle of the page), select Western Union, Receive Money.
- Accept the T&Cs and follow the prompts.
- Enter the MTCN number, amount, and receiving details.
- Select which account to receive the funds.
- Confirm transaction – Review summary before proceeding.
- Transaction successful.
Documents & Forms
Download the necessary documents to apply for this account:
