DTB offers Western Union money-transfer services through its branches. Eligible DTB customers can also use Western Union through the DTB m24/7 app for supported receive transactions directly into a DTB account. Confirm the transfer's payout method before visiting a branch.

Yes. DTB states that Western Union can be accessed through the m24/7 app, including supported receive-money transactions into a DTB account. Follow the app prompts and enter the correct MTCN/reference and receiving details.

Yes. DTB's mobile-banking instructions currently allow eligible customers to select Western Union under Send Money, choose the destination and receipt method, enter the receiver's details and complete the transaction from a DTB account.

DTB's Remittance page currently requires a valid identification document and the transaction reference number for receivable transactions. The provider may also require the sender's details, expected amount or other transaction information depending on the service.

DTB's Product Guide currently states that money-transfer services target both DTB and non-DTB customers. However, mobile Western Union access requires a DTB account. Confirm current branch eligibility for your chosen provider before travelling to a branch.

Yes, for supported remittance routes. DTB currently lists bank deposit as a functionality for WorldRemit and Western Union. Availability depends on the transfer provider, destination/origin and the sender's selected payout option.

DTB's Product Guide states that WorldRemit is receive-only through DTB, through cash pickup or remittance to a DTB account. Confirm the current WorldRemit payout process and required reference details before collection.

Yes. DTB's remittance service supports international money transfer through its partner networks. The provider, destination, payout channel, transfer limit, identification requirements and total fee should be confirmed at the branch before sending.

DTB states that funds for eligible pickup transactions may be available within minutes. Actual availability depends on the provider, sender's payment, compliance checks, destination, operating hours and the selected payout method.

The current DTB Remittance page publishes a Western Union charge of 1% of the principal amount. Before sending, confirm the total charge for your channel and destination, the exchange rate and the amount the receiver will get.

DTB currently publishes MoneyGram charges by amount band, starting at KES 95 for transfers up to KES 8,000 and reaching KES 600 on the higher published bands. Confirm the current transfer limit, exact charge and exchange rate before sending.

The live DTB page does not state whether a receiver pays a separate cash-pickup fee for each provider. Fees depend on the transfer product and how the sender set up the transaction. Confirm the provider's current terms and the final amount payable to the receiver before sending.

DTB states that conversion rates are available for all currencies, but the live page does not publish a fixed exchange rate because rates can change. Ask for or review the applicable rate and the receiver's payout amount before confirming the transaction.

DTB lists Kenya Shillings as the service currency, with conversion rates available for international currencies. The actual payout currency and conversion depend on the provider and transfer route, so confirm the payout details before collection.

DTB's Product Guide states that local money-transfer services can support transfers from one town to another within Kenya through applicable DTB branches or outlets. Confirm the currently available provider and service before initiating a local transfer.

Cash pickup means the receiver collects the remittance in person at an eligible payout location after providing the required verification. Bank deposit sends the transfer directly to the receiver's eligible bank account. The best option depends on speed, convenience, access to an account and the provider's fees.

DTB Remittance is the broader money-transfer service built around Western Union, MoneyGram and WorldRemit, with branch-based cash-pickup/bank-deposit options and mobile Western Union. DTB Remit is a separate 24/7 digital outbound service in the m24/7 app for eligible individual KES account holders sending directly to supported overseas bank accounts and mobile wallets.

The best option depends on whether you are sending or receiving, destination, cash pickup versus bank deposit, transfer amount, speed, exchange rate and total fees. DTB currently supports different functionality across the three providers, so compare the available route and final receiver amount for your specific transfer.

Compare the total transfer fee, exchange rate, amount the recipient receives, delivery speed, destination coverage, cash-pickup versus bank-deposit options, branch or mobile availability, transfer limits and identification requirements. DTB gives customers access to multiple remittance providers so the available option can be matched to the transfer need.

The current Remittance page focuses on cash pickup and bank deposit and does not publish mobile-wallet delivery for this product. DTB Remit is the separate digital service that currently supports outbound delivery to eligible overseas bank accounts and mobile wallets.

Use DTB's branch locator or contact DTB to identify the nearest branch offering the money-transfer service you need. Confirm the provider, branch opening hours, ID requirements and whether your transaction is cash pickup, bank deposit, send or receive before travelling.