Internet Banking

Manage your banking securely online with DTB i24/7. Businesses, groups and eligible retail customers can access accounts through a web portal to make local and international payments, process bulk supplier and payroll transactions, pay selected billers and statutory obligations, manage users and beneficiaries, schedule payments and monitor account activity 24/7.

Overview

DTB i24/7 is DTB's internet banking platform for customers who need more control, visibility and payment capability than a basic account-viewing service.

For businesses and organisations, i24/7 can support everyday finance operations such as paying suppliers, running payroll, making single or bulk payments, sending RTGS, EFT and PesaLink transfers, making eligible M-Pesa payments, paying selected utilities and government obligations, and sending international payments through SWIFT. Finance teams can also manage beneficiaries, assign user roles, schedule payments, receive transaction alerts, request cheque books and review activity through audit trails and reports.

The platform is designed for different customer structures, including individual, corporate and group users. Role-based access can be configured to reflect how an organisation separates transaction preparation, review and approval responsibilities.

For businesses that want banking integrated more directly into their own systems, DTB states that i24/7 can support ERP connectivity through secure Host-to-Host and API integration, helping reduce manual processing and improve transaction automation.

DTB also states that i24/7 serves retail customers. If you are an individual looking for browser-based banking rather than the m24/7 mobile app or USSD *382#, contact DTB to confirm the current retail onboarding and access process.

Benefits

Discover the advantages of banking with Internet Banking

24/7 Online Account Access - Manage eligible banking activity through a secure web portal without relying on branch visits for routine transactions.
Bulk Payments & Beneficiary Uploads - Process high-volume supplier, payroll or other payment files more efficiently while reducing repeated manual entry.
Multi-User Controls - Configure user roles and beneficiary access to reflect the organisation's finance and approval structure.
Security & Authentication - DTB highlights multifactor authentication and secure platform architecture to protect access, transactions and customer data.
Audit Trails & Activity Reporting - Maintain visibility of platform usage and transaction activity to support control, reconciliation and accountability.
Real-Time Alerts - Receive eligible email and SMS notifications and payment advices for transaction tracking.
ERP / Host-to-Host / API Connectivity - Integrate banking workflows with eligible business systems for greater automation and operational efficiency.
Complimentary User Training - DTB currently states that user training is provided to help customer teams use the platform effectively.

Features

Access a comprehensive suite of banking services and tools:

Local Payments
- Internal Funds Transfer (IFT).
- Real Time Gross Settlement (RTGS).
- Electronic Funds Transfer (EFT).
- PesaLink.
- M-Pesa payments.
Billers
- Kenya Power (KPLC).
- KPA Cargo Pay.
- Nairobi Water / NWSC as currently listed by DTB.
- SHA.
- NSSF.
- E-Citizen.
Statutory Payments
- iTax payments are currently listed by DTB.
County / Utility Payments
- KIWASCO.
- THIWASCO.
- Nyandarua County.
International Payments
- SWIFT international payments are currently supported through i24/7, subject to account permissions, documentation, foreign-exchange and compliance requirements.

Additional features

Multi-Currency Payments - Initiate eligible local and international transactions across multiple currencies through supported IFT, RTGS and SWIFT routes.
Payroll Management - Process salary payments directly from the business account using the organisation's authorised workflow.
Future-Dated Payments - Schedule eligible payments ahead to align with supplier dates, payroll calendars or cash-flow plans.
Single & Bulk Payment Processing - Support both individual transactions and higher-volume payment activity.
User & Beneficiary Management - Create and maintain user profiles, role permissions and beneficiary lists based on the organisation's setup.
Cheque Book Requests - Request cheque books through the platform without a routine branch visit.
Standing Instructions - Set up and manage recurring eligible payments.
Individual, Corporate & Group Access - DTB states that i24/7 supports different user types with role-based functionality.
Real-Time Alerts & Payment Advices - Use email and SMS notifications for improved transaction monitoring.
Send to Bank - Submit eligible payment instructions securely to DTB for processing.
Payment Cancellation Before Execution - Cancel eligible payment requests before execution where the platform and transaction status allow.

FAQs

If incorrect login credentials are entered multiple times, your i24/7 user can be locked. Go to the i24/7 portal and select Unlock User, enter your corporate code, User ID and mobile number, answer the security questions, enter the OTP sent to your mobile and submit. DTB states that a successful unlock is followed by email confirmation.

Go to the i24/7 portal, enter your corporate code and User ID, select Forgot Password and submit. Re-enter the corporate code, username and mobile number in 254 format, answer your security questions, enter the OTP sent to your mobile, then create and confirm your new password.

DTB i24/7 is a secure web-based banking platform for corporate and retail customers. It provides real-time access to payments, account services, user profiles, beneficiaries, reports and other eligible banking functions through an internet-enabled device.

DTB states that i24/7 supports corporate and retail customers and offers tailored access for individual, corporate and group users. Customers must be signed up for the service and the available functionality depends on the accounts, user permissions and mandate registered with DTB.

Complete the current Internet Banking i24/7 Individual/Business Application Form and submit it through the DTB onboarding process. Organisations that need more than one user can also use the Additional User Form. DTB will confirm the corporate code, users, roles, account access and activation steps.

Yes. Bulk transaction initiation and bulk beneficiary uploads are key i24/7 features. This can help businesses process supplier or other high-volume payments with less manual entry and stronger control over beneficiary and approval workflows.

Yes. DTB currently lists payroll management as an i24/7 feature, allowing eligible organisations to process salary payments from the business account according to their approved user roles and payment workflow.

Yes. RTGS is listed among DTB i24/7 local-payment options. RTGS is typically used for eligible high-value or time-sensitive bank-to-bank payments, subject to DTB's current cut-off times, transaction requirements and tariff.

Yes. Electronic Funds Transfer is currently supported on i24/7. EFT can suit eligible bank-to-bank payments where the transaction does not require the same real-time settlement route as RTGS. Current transaction fees and processing times should be checked before payment.

Yes. DTB currently lists PesaLink as an i24/7 local-payment option for transfers to participating banks. Limits and charges should be confirmed against DTB's current tariff because published pricing has changed across older product materials.

Yes. DTB currently lists M-Pesa payments among i24/7 local-payment services. The available transaction flow, limits and charges depend on the current platform configuration and tariff.

Yes. SWIFT is currently listed as an i24/7 international-payment feature. International payments are subject to account permissions, beneficiary details, transaction documentation, foreign-exchange requirements, compliance checks and applicable SWIFT/correspondent-bank charges.

Yes. DTB highlights multi-currency local and international payments through supported IFT, RTGS and SWIFT routes. The available currency, exchange rate, beneficiary-country requirements and documentation depend on the transaction.

DTB currently lists iTax under statutory payments on the i24/7 page. Use the current i24/7 biller/statutory-payment workflow and ensure the tax reference and amount match the obligation before authorising payment.

Yes. DTB currently lists E-Citizen together with billers such as KPLC, KPA Cargo Pay, NWSC, SHA and NSSF. Available billers can change, so use the current list displayed in i24/7 when making the payment.

Yes. DTB currently lists KIWASCO, THIWASCO and Nyandarua County among i24/7 county/utility payment options. Use the correct invoice, account or bill reference required by the relevant biller.

Yes. DTB states that i24/7 supports customizable users and roles. This allows an organisation to configure access according to its internal structure and banking mandate, for example separating users who prepare transactions from those authorised to approve them.

Yes. Beneficiary management is a current i24/7 capability. Organisations can maintain beneficiary lists subject to the user permissions and approval structure set up with DTB.

Yes. DTB currently lists future-dated payment scheduling as an i24/7 feature. This can help businesses align payments with supplier due dates, payroll schedules and cash-flow plans.

DTB currently lists Standing Instructions Management as an i24/7 feature. Eligible recurring payment instructions can be set up and managed through the platform, subject to account permissions and the Bank's current rules.

DTB currently provides a payment-cancellation option before execution. Whether a particular payment can still be cancelled depends on its status and the payment type. Act promptly if an instruction was entered incorrectly and contact DTB if the payment is already being processed.

Yes. DTB currently lists cheque-book requests among i24/7 self-service functions, allowing eligible customers to submit the request online rather than making a routine branch visit.

Yes. DTB currently highlights detailed audit trails and customizable activity reports as benefits of i24/7, helping organisations monitor platform usage, transaction activity and accountability.

Yes. DTB states that i24/7 can integrate with ERP systems through secure Host-to-Host and API connectivity. This can help automate payment workflows and reduce manual processing. Businesses needing broader embedded banking APIs should also compare DTB Astra.

Host-to-Host banking is a secure system-to-system connection between a company's financial/ERP environment and the bank. It can automate exchange of payment instructions and related banking information. DTB states that i24/7 supports eligible Host-to-Host and API connectivity, subject to technical onboarding.

DTB highlights multifactor authentication, security questions, OTP verification, user roles, audit trails and secure system architecture as i24/7 controls. Organisations should also apply strong internal access management, protect credentials and review user permissions whenever staff responsibilities change.

Remove or amend the user's access promptly through the authorised DTB process and review the organisation's user list, roles and beneficiary permissions. DTB provides a User Details Amendment Form for changes to registered Internet Banking users.

Mobile Banking is better suited to everyday phone-based transactions through the m24/7 app or USSD *382#. i24/7 is better aligned to browser-based banking, larger or more complex payments, bulk transactions, payroll, multiple users, beneficiary controls, reporting and business approval workflows. Some retail customers may use both.

i24/7 is a ready-to-use web portal where people log in to manage banking and payments. DTB Astra is designed for businesses and developers that want banking capabilities integrated directly into their own applications or systems through APIs. DTB also states that i24/7 can support Host-to-Host/API connectivity for eligible ERP integration.

Compare single and bulk payments, payroll, local and international transfer types, user roles and approvals, beneficiaries, reports and audit trails, future-dated payments, billers and statutory payments, security, transaction pricing, support, ERP integration and service reliability. DTB i24/7 combines core banking payments with multi-user controls, reporting and integration options for eligible customers.