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Telesales Officers
We are looking for passionate individuals who can handle sales over the phone.
Key responsibilities:
- Meet assigned targets for profitable sales growth in assigned product lines.
- Contact potential and existing customers and selling of Bank products.
- Build repeat business through excellent customer relations
- Set up appointments to support field sales representatives
- Solve queries regarding bank products on phone
- Offer excellent customer experience while interacting with customers on different channels.
- Participate in product campaigns to ensure product information is readily available to customers.
- Gather feedback from customers on Bank products and their experience to seek improvement on bank products.
- Daily provision of business acquisition reports.
- Recommending clients to useful financial services or answering bank-related inquiries
- Maintain updated customer contracts and follow-up on accounts to ensure increased frequency in transactions.
Knowledge, experience and personal competencies:
- Be a recent graduate with a diploma or university degree from a recognized institution
- Computer literacy
- Excellent analytical and interpersonal skills
- A passion and commitment to quality service.
- Excellent communication skills both verbal and written.
- Ability to meet stringent targets within defined deadlines.
- Experience in sales or client relationship management will be an added advantage.
- Ability to be an agent of change and innovation with a strong desire to excel
- A person of integrity and with good negotiating skills
DTB is an equal opportunity employer and does not charge any fee for the recruitment process.
job location
Department
Number of positions
7
close date
closing date
