Others
- What accounts do you offer?
- Click on the below link to view our account offerings and requirements for each account type: DTB Account Offerings.
- What is my Customer ID / Password to open my account statement?
- Dial *382*9# on your registered line and enter your 10-digit account number.
- You will receive an SMS with a 9-digit code which can be saved for future reference.
- Do you offer investment services?
- Yes, we are licensed to offer custodial services.
- The team can assist in opening a CDS and CBK account for Treasury Bills and Bonds,
- Opening a CDSC account for trading in shares and much more.
- Call us on 0719 031 888 for further information.
Loans
- What loans do you offer?
- Click on the below link to view our loan offerings and requirements for each loan type: DTB Loan Offerings.
- What is DTB INUA?
- DTB INUA is a 30-day salary advance facility.
- Interest is charged at the prevailing interest rate.
- The employer needs to sign up for the facility with the bank to extend it to its employees.
- Both the employer and employee need to have accounts with DTB.
- The advance limit is agreed upon by the employer and bank.
- How to apply for a DTB INUA salary advance?
- Once you are registered, follow the below steps:
- Dial *531# on the registered mobile number.
- Select 1 to activate and enter your ID number – accept T&C by clicking 1.
- Enter default PIN received via SMS – Enter new PIN – Confirm.
- Dial *531# – Enter new PIN – Select 1 to request Loan – Enter amount – Select 1 to continue and complete the process.
- The advance will be credited to the registered DTB account number.
- How do I repay the DTB INUA loan?
- The INUA loan repayment is deducted from your account once the salary checks in.
- How can I reset my INUA loan PIN once blocked?
- Dial *531# on the registered mobile number.
- Select 1 to activate and enter your ID number – accept T&C by clicking 1.
- Enter default PIN received via SMS – Enter new PIN – Confirm.
- Dial *531# – Enter new PIN – Select 1 to request Loan – Enter amount – Select 1 to continue and complete the process.
- The advance will be credited to the registered DTB account number.
