Making payments for over 5,000 government services is now easier and more convenient. Simply dial *382# or log on to your DTB m24/7 app or visit your nearest DTB branch to process the payment
How to pay:
- 1. USSD:
*382# and follow the steps below.
- Select Pay Bill
- Select E-citizen
- Enter Invoice Number
- Enter Amount
- Confirm Payment Details
- Enter Pin to authorize the payment
- Complete the transaction on the E-citizen portal. Click complete
2. DTB m24/7 app
Log in to M247 app and follow the steps below.
- Select Pay Bill
- Select E-citizen
- Enter Reference Number
- Enter Amount
- Confirm Payment Details
- Enter Pin to authorize the payment
- Complete the transaction on the E-citizen portal. Click complete
3.DTB Branch:
Visit any DTB branch and ask to make E-Citizen payment. Provide the following:
- Bill Reference Number
- Provide Account Number (If applicable. If not, proceed to the next step below)
- Present Cash
- Teller will process the transaction and will issue a receipt
- Complete the transaction on the E-citizen portal. Click complete
Benefits:
Save cost by directly paying E-citizen from your bank account or at any DTB branch
Enjoy multiple payment options via USSD (*382#), DTB m24/7 mobile app, or at any DTB branch.
Requirements:
- E-citizen invoice
Charges:
- Kshs. 30 (excl excise duty) for payments made via mobile banking
- Kshs.50 (excl excise duty) for payments made at DTB Branches.