• To register for mobile banking services, select the service during account opening or simply visit any of our branches for a new application.
• Mobile banking setup is free of charge.
• You are required to be an account holder with a valid mobile number.
• You can access the service through DTB mobile app – download from the App Store/Play Store or dial the USSD *382#.

DTB mobile app:

• Visit any DTB branch for application.
• You will receive a 4-digit OTP once you have been set up.
• Dial *382# to change the OTP to your preferred 6-digit PIN.
• Download the DTB app from the App Store/Play Store.
• Login with the 6-digit PIN you have just set.
• You will be prompted to set your security questions.
• Once set up, you can start transacting on mobile banking using the DTB App.

USSD (*382#):

• Visit any DTB branch for application.
• You will receive a 4-digit OTP once you have been set up.
• Dial *382# to change the OTP to your preferred 6-digit PIN.
• Once done, you can start transacting on mobile banking using the USSD.

• If you have forgotten your mobile banking PIN, follow the below steps to reset it yourself. You will need to have set the security questions when you first registered.
• Enter the incorrect PIN 3 times, and a pop-up on self-reset will appear on the 4th attempt.
• Enter your account & ID number.
• Verify the mobile number by entering the 6-digit OTP.
• Proceed to answer the security questions.
• Enter the new mobile banking PIN and confirm.
• Accept T&C then proceed to log in as usual.
• If you have forgotten your security questions or face any challenges in resetting the PIN, please visit the nearest branch with your National ID.

• Dial *382#, select Device Management.
• Enter your PIN, select the device to block (should display the old one).
• Proceed to block and end the USSD session.
• Login to the DTB mobile app afresh.

• Please visit any of our branches for SIM card activation.

Mpesa / Airtel money – DTB mobile app:

• Login to your DTB app.
• Under Send Money (middle of the page), select Mpesa/Airtel Money.
• Select or input the mobile number you are sending to.
• Select the preferred account to be debited.
• Enter amount, PIN, confirm the transaction.
• You will receive a confirmation message.

Mpesa / Airtel money – USSD (*382#):

• Dial *382#, select Move money, select Mpesa/Airtel money.
• Enter the mobile number you want to send to.
• Select the preferred account to be debited.
• Enter amount, PIN, confirm the transaction.
• You will receive a confirmation message.

Mpesa:

• Go to "Lipa na Mpesa".
• Select Paybill - Enter 516600 as the business no.
• Enter your 10-digit DTB account number.
• Enter amount, PIN & press OK.

Airtel Money:

• Go to "Airtel Money".
• Select Paybill - Enter 516600 as the business no.
• Enter your branch code followed by your 10-digit DTB account number.
• Enter amount, PIN & press OK.

DTB mobile app:

• Login to your DTB app.
• Click on Pesalink, send to account.
• Select the preferred account to be debited.
• Select the beneficiary bank from the drop-down list.
• Enter the beneficiary account number.
• Enter the purpose of sending.
• Enter amount, PIN & OK.
• You will receive a confirmation message.

USSD (*382#):

• Dial *382#, select Pesalink, send to account.
• Enter the beneficiary account number.
• Select the bank category from the drop-down list.
• Select the bank in the category selected.
• Enter the amount you are sending.
• Enter the purpose of sending.
• Select the preferred account to be debited.
• Confirm details & enter PIN.
• You will receive a confirmation message.

DTB mobile app:

• Login to your DTB app.
• Click on the 3 dots at the bottom of the app, select Fixed Deposit.
• Select account to be debited, enter amount, select tenor of deposit.
• Confirm rollover, confirm details, enter PIN & OK.
• You will receive an SMS confirmation / Push notification with FD reference.
• Certificate available at the branch if required.

DTB mobile app:

• Login to your DTB app.
• Click on the 3 dots at the bottom of the app, select Requests.
• Click on Cheque book request.
• Select account for cheque book request and number of leaves.
• Enter PIN & press OK.

USSD (*382#):

• Dial *382#, select query services.
• Select cheque book ordering.
• Select number of leaves.
• Select account for cheque book request.
• Confirm details, enter PIN & press OK.

Send Money:

• Login to your DTB app.
• Under Send Money (middle of the page), select Western Union, Send Money.
• Accept the T&Cs and follow the prompts.
• Enter country, amount, mode of receipt (cash or bank account), and account to send the funds from.
• Enter the receiver’s name as per their ID document, Purpose, and Source of transaction.
• Confirm transaction – Review summary before proceeding.
• MTCN will be generated, and you will receive an SMS from the bank and Western Union.

Receive Money:

• Login to your DTB app.
• Under Send Money (middle of the page), select Western Union, Receive Money.
• Accept the T&Cs and follow the prompts.
• Enter the MTCN number, amount, and receiving details.
• Select which account to receive the funds.
• Confirm transaction – Review summary before proceeding.
• Transaction successful.