DTB has a network of ATMs strategically located to enable customers to access their accounts. These ATMs not only dispense cash and allow customers to view account balances and mini-statements, but some also allow cash deposits! In addition, the bank is also a member of Kenswitch; meaning DTB customers can access their funds at any Kenswitch branded ATM.
Benefits
- Access banking services beyond regular banking hours
- Secure platform with enhanced card reader capability and anti-skimming devices in place
FAQs
- What is the maximum amount I can withdraw from DTB ATM using my Debit card?
- The maximum amount you can withdraw from DTB ATM is Ksh. 70,000.
- How do I load my prepaid card from mobile banking - App?
Prepaid card:
- Under Funds Transfer, Select Card.
- Select DTB Prepaid Card.
- Select the preferred account to be debited.
- Enter the last 6 digits of the card serial number (serial starts with DTB0DTB).
- Enter amount, PIN & press OK.
- Amounts should reflect immediately.
You can also pay via Mpesa:
- Go to Paybill.
- Input Paybill: 505151 as Paybill no.
- Enter the last 6 digits of the card serial number (serial starts with DTB0DTB).
- Enter amount, PIN & press OK.
- What is the maximum amount I can withdraw from DTB ATM using my Prepaid card?
- The maximum amount you can withdraw from DTB ATM is Ksh. 20,000.
- How do I load my credit card from mobile banking - App?
Credit card:
- Under Funds Transfer, Select Card.
- Select DTB Credit Card.
- Select the preferred account to be debited.
- Enter your mobile number and the last 4 digits of the card.
- Enter amount, PIN & press OK.
- Amounts will reflect by End of Day.
You can also pay via Mpesa:
- Go to Paybill.
- Input Paybill: 584429 as Paybill no.
- Enter account number as the combination of your mobile number and last 4 digits of the credit card, e.g., 254712345678xxxx.
- Enter amount, PIN & press OK.
- What is the maximum amount I can withdraw from DTB ATM using my Credit card?
- The maximum amount you can withdraw from DTB ATM is Ksh. 40,000.
- What is my password to open my credit card statement?
- Please enter the first four letters of the primary cardholder’s name in uppercase, followed by the date and month of their birthday.
- How to initiate a cardless withdrawal from mobile banking:
DTB mobile app:
- Login to your DTB app.
- Click on the 3 dots at the bottom of the app, select cardless withdrawal.
- Select the account to be debited (with the debit card).
- Enter amount, PIN & press OK.
- You will receive an OTP to be used at the ATM for physical withdrawal.
USSD (*382#):
- Dial *382#, select move money, select withdraw from ATM.
- Enter amount, PIN & press OK.
- You will receive an OTP to be used at the ATM for physical withdrawal.
- While at the ATM, select Cardless services, Cash withdrawal, enter 6-digit OTP received on mobile, enter mobile number and amount, confirm and collect money. Withdrawal limit is Kes. 40,000 in a day (maximum).
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