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(L) Mr. Gopa Kumar, Head of retail banking at DTB and Susan Ng'ong'a, MD E-PLUS Medical Services at the signing of a partnership agreement that will see DTB customers enjoy emergency medical evacuation services.

Diamond Trust Bank (DTB) has announced a new partnership with Emergency Plus Medical Services (E-Plus) to offer emergency road and air evacuation services to DTB account holders.

The emergency ambulance services will enable DTB customers have access to unlimited road ambulance evacuations and up to two air evacuations per year. Other services to be offered under this partnership include access to emergency medical helpline, treatment & stabilization on site, transfer to the nearest medical facility and access to periodic health & wellness information.

Speaking during the MOU signing, Mr. Gopa Kumar, Head of Retail Banking, said that the move to integrate medical services with the Bank's offering has been driven by increased demand for access to quality, affordable healthcare services. Delays in treatment, especially in the event of accidental injury, are known to contribute heavily to increased mortality rates in the country.

"Through this partnership, DTB account holders in all the 47 counties will be able to access on-demand medical evacuation services 24/7." said Mr. Gopa. 

To qualify for the services, one must be a current account holder with DTB. The Bank has just introduced a range of new current accounts tailored to suit the banking needs of the youth, experienced professionals and the affluent individual. DTB Classic account holders will get road evacuation services at a discounted rate whereas DTB Elite and DTB Titan account holders will get the evacuation services as a complimentary feature.

Speaking on the new partnership, Susan Ng'ong'a, Managing Director at E-Plus said, "This is a timely partnership that will enable DTB customers in dire situations receive quality emergency care and evacuation in record time. E-Plus has endeared itself to Kenyans due to its superior equipment, highly qualified personnel, and fast response to emergencies. We have ambulances spread all over the country and we look forward to working with Diamond Trust Bank to provide ambulance services to your customers as we also continue to grow to become a market leader in the EMS industry in Africa".