Shopping deals and discounts

• European shopping villages offers: Enjoy 15% discount on shopping packages, 15% discount on chauffeur driving experience at participating villages, 15% discount on shopping express and access to VIP lounges (upon availability). Participating villages include: Bicester Village (London), Fidenza Village (Milan), Ingolstadt Village(Munich), Kildare Village (Dublin), La Roca Village (Barcelona), Las Rozas Village (Madrid), La Vallee Village (Paris), Maasmechelen Village (Brussels) and Wertheim Village (Frankfurt).

• Farfetch: Enjoy 10% off and same day delivery on farfetch as you select from over 3000 different luxury fashion brands. Use promo code 'MASTERCARD10' upon checkout with your DTB Platinum Credit Card.

• MyUs Premium Shipping Discounts: Shop at over 100,000 U.S retail outlets including Amazon and Apple and get reliable, affordable international shipping with MyUS. In addition, get a MyUs address to use at check out, free premium membership for 2 years, free account set up, 30% off shipping for first month and 20% off shipping for 2 years. Simply register you DTB Platinum Credit Card here on the website

• Legacy Lifestyle Black Tier Membership: Enjoy complimentary Black status membership in Legacy Lifestyle Rewards that enables you earn and redeem opportunities across Nigeria, Kenya, South Africa and many more locations. Also enjoy earn rates of up to 8% of spend and accommodation 20% discount on Lifestyle best available rate and early check-in or late check out when staying at a range of hotels and resorts. Visit the website for more details.

• Dining offers with Inspire: Enjoy discounts at various dining outlets in Kenya, Ghana, Uganda, Tanzania, Senegal and Cote D'ivoire. Visit the website to see participating outlets.

Travel Inconvenience Insurance: Get compensation when your luggage goes amiss or your flight is delayed as per below:

• Baggage loss - up to USD 3000
• Baggage delay up - to USD 300
• Trip cancellation - up to USD 7,500
• Trip curtailment - up to USD 7,500
• Trip delay - USD 300
• Missed connection - USD 300

Travel Medical Insurance: Enjoy peace of mind while on travel with the assurance of your health and that of your family being covered as per below:

• Personal accident insurance up to USD 500,000
• Emergency medical evacuation and repatriation up to USD 500,000
• Medical emergency expenses up to USD 500,000
• Daily in-hospital cash benefit up to USD 100 per day.

Card always working: Your DTB World Credit Card provides you with comprehensive services that will help you improve your authorization rates at no additional risk.

• Stand-In Processing: In case your system is not available, Mastercard will authorize the transaction on your behalf, as per your chosen parameters.
• Premium Listing: Offer preferential treatment to your VIP customers (limit setup)
• Automatic Negative Listing: Based on issuer's decline history, lost, stolen, and high risk transactions are always declined.

Mastercard Global Emergency Services: World Mastercard® provides you with comprehensive Emergency Services include:

• Lost or Stolen Card Reporting (LSR)
• Emergency Card Replacement (ECR) - replaced within 24 hours once approved by issuer
• Emergency Cash Advance (ECA) - made accessible within an hour once approved by issuer
• Virtual Payment Concierge

5% cash back

• The 5% cashback is applicable at two merchant types:
  • Leading Supermarkets in Kenya.
  • Restaurants and Bars in Kenya categorized as “Eating Places & Restaurants” by Mastercard in their Merchant Category definition.

• Cashback is capped at Kshs.350 per merchant category per month per Primary Card. This means that the customer can earn a maximum of Kshs.700 per month (Kshs 350 on supermarkets + Kshs 350 on restaurants) per credit card.

• Cashback is cumulated at a Card account level i.e. All Primary and Supplementary card spends are included in the maximum cap of Kshs 350 each per merchant category per month.

• The promotional month runs from the 15th of each month to the 14th of the next month.

• The following supermarkets are included in the cashback category:
  • Carrefour
  • Chandarana
  • Naivas
  • Quick mart
  • Onn the way
  • Zucchini
  • Magunas

• The definition of Restaurants and Bars includes all domestic establishments categorized as “Eating places and Restaurants” by Mastercard in their definition of Merchant Category Code.

• Please note that Diamond Trust Bank will not be responsible for providing cashback at merchants that have not registered themselves under Merchant Category Code assigned as “Eating places and Restaurants”. Diamond Trust Bank has the right to review/change or cancel any merchant from the list of merchants providing cash back.

• Currency - Kenya shillings
• Joining - Kshs. 5,000 (Waived)
• Annual fee - Kshs. 8,000
• Supplementary card - Kshs. 4,000
• Card replacement - Kshs. 600
• Minimum repayment - 5% of the total outstanding
• Interest Rate: 3.5% p.m.
• Cash advance - 5% of the amount withdrawn
• Credit protection - 0.5% of the limit
• Late payment - 5% of the minimum due
• Excess over limit - 5% of the excess amount
• Access channels - ATMs, merchant outlets, online payment sites
• Note: All charges are subject to applicable tax

• What is the maximum amount I can withdraw from DTB ATM using my Debit card?
  • The maximum amount you can withdraw from DTB ATM is Ksh. 70,000.
• How do I load my prepaid card from mobile banking - App?

  Prepaid card:

  • Under Funds Transfer, Select Card.
  • Select DTB Prepaid Card.
  • Select the preferred account to be debited.
  • Enter the last 6 digits of the card serial number (serial starts with DTB0DTB).
  • Enter amount, PIN & press OK.
  • Amounts should reflect immediately.

  You can also pay via Mpesa:

  • Go to Paybill.
  • Input Paybill: 505151 as Paybill no.
  • Enter the last 6 digits of the card serial number (serial starts with DTB0DTB).
  • Enter amount, PIN & press OK.
• What is the maximum amount I can withdraw from DTB ATM using my Prepaid card?
  • The maximum amount you can withdraw from DTB ATM is Ksh. 20,000.
• How do I load my credit card from mobile banking - App?

  Credit card:

  • Under Funds Transfer, Select Card.
  • Select DTB Credit Card.
  • Select the preferred account to be debited.
  • Enter your mobile number and the last 4 digits of the card.
  • Enter amount, PIN & press OK.
  • Amounts will reflect by End of Day.

  You can also pay via Mpesa:

  • Go to Paybill.
  • Input Paybill: 584429 as Paybill no.
  • Enter account number as the combination of your mobile number and last 4 digits of the credit card, e.g., 254712345678xxxx.
  • Enter amount, PIN & press OK.
• What is the maximum amount I can withdraw from DTB ATM using my Credit card?
  • The maximum amount you can withdraw from DTB ATM is Ksh. 40,000.
• What is my password to open my credit card statement?
  • Please enter the first four letters of the primary cardholder’s name in uppercase, followed by the date and month of their birthday.
• How to initiate a cardless withdrawal from mobile banking:

  DTB mobile app:

  • Login to your DTB app.
  • Click on the 3 dots at the bottom of the app, select cardless withdrawal.
  • Select the account to be debited (with the debit card).
  • Enter amount, PIN & press OK.
  • You will receive an OTP to be used at the ATM for physical withdrawal.

  USSD (*382#):

  • Dial *382#, select move money, select withdraw from ATM.
  • Enter amount, PIN & press OK.
  • You will receive an OTP to be used at the ATM for physical withdrawal.

  While at the ATM, select Cardless services, Cash withdrawal, enter 6-digit OTP received on mobile, enter mobile number and amount, confirm and collect money. Withdrawal limit is Kes. 40,000 in a day (maximum).